What we ask for
Your first name, last name, email and phone number, to manage your booking, confirm its details and notify you of changes.
What we store
Your bookings, changes, payments and preferences relevant to your care. You do not need to create a customer account.
Payment and notifications
Online payment is processed by Stripe. Card numbers do not pass through the studio’s server. Booking emails are sent by Cloudflare Email Service. Replies to the studio are routed by Infomaniak. Calendar alerts use the phone’s notification service.
Cookies
Un cookie de session protège l’accès à l’agenda privé. Le formulaire de paiement charge les composants Stripe nécessaires au paiement sécurisé et à la prévention de la fraude. Optional Google Analytics and Clarity tools start only after your consent. Audience measurement, experience analysis and advertising measurement can be chosen separately. Refusing does not prevent booking. Clarity stops before the contact and payment steps. Your contact details, private appointment links and card details are excluded from audience measurement. Cookie preferences are saved for up to 180 days.
Retention and requests
Contact details and appointment history are retained while managing your relationship with the studio and handling requests, cancellations or refunds. Payment records required for accounting are retained for the applicable statutory period. You can request access, correction or deletion of your data at bonjour@loreabeauty.ch. The studio will explain which information must be retained to meet a legal obligation or handle a dispute.
To request access, correction or deletion: bonjour@loreabeauty.ch.